This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
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The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
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Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information, including but not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
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We require your phone number as a core part of our food and goods delivery service. The phone number is used solely for:
• Contacting you regarding your active orders, including order confirmation and delivery coordination
• Allowing couriers or merchants to reach you in case of delivery issues or address clarification
• Providing customer support related to your orders
Your phone number is not used for marketing or promotional purposes and is not shared with third parties, except delivery partners and merchants involved in fulfilling your order.
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Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect information automatically, including the type of mobile device, mobile device unique ID, operating system, and diagnostic data.
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While using Our Application, in order to provide features of Our Service, We may collect, with Your prior permission:
• Location information
We use this information to provide delivery services, improve accuracy of order fulfillment, and customize the Service.
You can enable or disable access to this information at any time through Your Device settings.
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The Company may use Personal Data for the following purposes:
• To provide and maintain our Service, including monitoring usage
• To manage Your Account and registration
• For the performance of a contract, including processing orders and deliveries
• To contact You, by phone, SMS, email, or push notifications related to your orders, delivery status, or customer support
• To provide offers and service updates, unless You choose to opt out
This does not include using your phone number for marketing or promotional communications unless you explicitly opt in.
• To manage Your requests and support inquiries
• For business transfers, such as mergers or acquisitions
• For analytics and service improvement
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We may share Your personal information in the following situations:
• With Service Providers (such as delivery partners and technical providers) to fulfill orders and operate the Service
• With Merchants and Couriers involved in delivering your orders
• For business transfers
• With Affiliates under common control
• With Your consent
We do not sell or rent your personal data to third parties.
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The Company will retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Usage Data is generally retained for a shorter period unless legally required.
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Your information may be transferred to and maintained on computers located outside of Your jurisdiction. We ensure appropriate security measures are in place to protect Your data.
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You have the right to request deletion of Your Personal Data.
You may update or delete your information through your Account settings or by contacting us. We may retain certain information when legally required.
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Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
Law Enforcement
We may disclose Your Personal Data if required by law or valid government requests.
Legal Requirements
We may disclose data to comply with legal obligations or protect the rights and safety of the Company and users.
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We use commercially reasonable measures to protect Your Personal Data, but no method of transmission or storage is 100% secure.
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Our Service does not address anyone under the age of 13. We do not knowingly collect Personal Data from children.
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Our Service may contain links to third-party websites. We are not responsible for their privacy practices.
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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
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If you have any questions about this Privacy Policy, you can contact us:
📧 Email: support@makhsos.com
